How COREX is Redefining Quality Assurance!

COREX Logistics’ primary aim is to deliver top-quality service.

Quality is our USP. We know that someone’s life is behind every project we undertake so we understand the importance of fast delivery, in full compliance with regulations.

We know we must work with pinpoint accuracy and understanding of what’s needed. To do this, our own processes must be established to optimal levels — this is what INSIGHT helps us to achieve and continuously improve.

• To foster a «speak-up» culture that encourages continuous improvement, empowers employees, enhances operational efficiency and delivers exceptional customer value.
• To create trust between employees to quickly identify inconsistencies and report them in a timely fashion to prevent further mistakes.
• To create a global, well-established company with defined, optimized and automated processes.

• For employees: A feedback channel that fosters trust, improves working conditions, supports continuous development, promotes work-life balance, and encourages the implementation of employee ideas.
• For clients: Continuous enhancement of service quality driven by feedback and improvement initiatives.
• For the company: A cycle of process optimization that reduces labor costs, increases employee satisfaction, and enables data-driven decision-making through comprehensive, top-down analysis of collected data.

COREX employees are the core players in the INSIGHT procedure. They trigger, execute and complete it. The significance of this employee participation is fully acknowledged in the hiring process for new staff.

The HR Department carefully selects and identifies candidates with character traits consistent with INSIGHT values such as critical thinking, openness, good observation skills and proactivity. New employees take a special training course to prepare them to contribute to the INSIGHT system.

Once on board, an internal KPI system keeps employees motivated to participate in regular process improvement.

We apply a systematic approach, analyzing problems to identify root causes of issues. In the case of deviations, we create a CAPA (Corrective and Preventive Action) plan to prevent recurrence in the future.

• Established a way to continuously improve our processes based on employee and client feedback.
• Created a new approach to Quality Management where not just the Quality Department, but every team member carefully monitors processes and notifies of any problem.
• Designed a tool that helps adjust working procedures for every country and team considering the company’s growth.
• Built a data analysis system that allows COREX to detect bottlenecks and trends, to consider a variety of perspectives and to make smarter decisions.